How long will my order take to ship?
All orders are processed and shipped within 3 business days. Please be aware, any quoted shipping time-frame begins after the order has been processed and has left the warehouse.
Do you provide International delivery?
Unfortunately, we do not offer International delivery at this time. We are truly sorry for the inconvenience!
What shipping carriers do you use?
We currently use a number of different carriers, including, but not limited to : DHL, FedEx, UPS, etc.
What is the shipping time-frame?
You can expect to receive your package within 3-9 business days for all carriers other than DHL. DHL is our fastest shipping method, and will usually deliver your package in 3-5 business days, with 3 business days being the "norm".
My package was lost or stolen, what should I do?
Lost Packages- If your package has become lost in the mail, please contact us immediately. Depending on the circumstances, we may replace the package ourselves, or partner with the carrier so a trace can be performed on the package. Please be advised, a package can only be reported "lost" if it is still in transit to its location, and has not yet reached its final destination. Packages marked as "delivered" by the carrier will not be replaced. Instead, we will contact the carrier, on your behalf, to arrange a proper solution.
Stolen Packages- Unfortunately, we do not replace stolen packages. It is the responsibility of the customer to provide a suitable shipping address for delivery. If you are unsure about the safety of your shipping address, we would highly recommend that you have your order shipped to a different address (such as a work address), or request that the carrier hold your package for pickup. In the event that your package is stolen, please file a theft claim with the carrier. Should you require additional assistance with filing your claim, we would be happy to help.
Do you offer overnight shipping?
Unfortunately, we do not offer overnight shipping at this time. We are truly sorry for the inconvenience!
I need to order a dress for a special event, what is the process?
If you need to order a dress for a special event, we highly recommend that you contact us at least one week in advance to determine the availability of the item. In addition, orders take around 3 business days to process, so you will want to plan accordingly.
I don't have a physical address. Will you ship to a P.O. box?
Unfortunately, we do not ship to P.O. boxes. You must have a physical address in order to place an order with us.
I need to change my shipping or billing address on my order. Is this possible?
Unfortunately, once the order has been placed, shipping or billing information cannot be changed. Please ensure that both your billing and shipping address are correct before placing your order. If your order was placed by an associate (either via phone or chat), and an incorrect shipping address was entered, we will do our best to have your package rerouted to the correct address. Not all packages are able to be rerouted, however. In the event that the package is unable to be rerouted, we will issue a replacement or a refund.
We are always trying our absolute best to offer the best quality items with the fastest shipping. But, we understand occasionally, you may need to exchange or return some items. Our company offers the most reasonable return & refund policy.
We are happy to accept returns to us within 14 days of your actual delivery date, so long as you contact us within 5 days of receiving the item.
Damaged Items- If you have received an item that is either damaged or defective, we will gladly offer a prepaid shipping label, so that you may return the item for a full refund at no additional cost to you. Clear photos, detailing the damage or defect, must be provided.
If the return, or exchange, is due to incorrect size, change of heart, personal preference, etc., the return postage will be paid by the customer, along with a 15% restocking fee. Items must be returned in their original condition, with all tags attached, and must not be returned with lipstick marks, perfume, stains, or any other damage (assuming the item was in good condition when it arrived). If an item is returned with any of the previously mentioned, only a 50% refund will be issued.
We strongly encourage you to review our Size Chart, use our Dress Finder Tool, and take exact measurements in order to avoid the hassle of returning an item that does not fit.